Guaranteed Rates Conditions

We offer automatic guaranteed rates for a minimum of 2 hours from the creation of your payment order. For certain currencies, we offer a longer guaranteed period. We will notify you of the guaranteed rate and the guaranteed period (the “Guaranteed Period”) when you create your payment.

Your guaranteed rates are subject to the conditions set out below.

Conditions for guaranteed rates

  1. The guaranteed period may be extended if your payment is created over the weekend or public holiday. We will notify you of the Guaranteed Period when you create your payment.
  2. We must receive sufficient funds from you during the Guaranteed Period to convert your money at the guaranteed rate. For certain payment methods, we will consider your funds received once we know you have authorized the payment. You will see when we have received your money by logging into your Orokii Account.
  3. If we receive your funds after the Guaranteed Period, we will not be able to convert your money using the guaranteed rate and your payment will become a non-guaranteed rate payment. We will convert your money at the exchange rate at the time we receive your money, or we will email you and ask you if you want to proceed with your payment.
  4. If the relevant exchange rate (as provided by our reference exchange rate provider) changes by 5% or more during the Guaranteed Period, we can, at our option, suspend your payment for a reasonable period or cancel your payment and refund the money to you.
  5. Please note that we are not a currency trading platform, accordingly, you should not use our Services for this purpose (including creating multiple payments without the intention of completing all the payments). If we detect that you are using our Services for this purpose, we may, at our option, set a limit on the number of guaranteed rates payments you may create or suspend or terminate your Orokii Account.
  6. We may change or suspend these guaranteed rate conditions at any time.